Warranty
DreamWall USA – Standard One-Year Manufacturer Warranty
Warranty Coverage:
DreamWall USA provides a one-year limited manufacturer warranty on all products from the date of purchase. This warranty covers defects in materials or workmanship under normal residential use.
Warranty Exclusions:
This warranty does not cover issues resulting from:
Misuse, abuse, negligence, accidents, or improper handling.
Use for purposes other than those intended.
Inadequate or incorrect maintenance or care.
Normal wear and tear.
Damages incurred during storage at the customer’s facility.
Dissatisfaction due to change of mind or buyer’s remorse.
Legal Limitations:
DreamWall USA makes no other express warranties beyond those stated here. For U.S. customers, any implied warranties—such as merchantability, satisfactory quality, or fitness for a particular purpose—are limited to the duration of this express warranty. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so certain limitations may not apply. This warranty is in addition to any statutory rights you may have under applicable law.
How to File a Warranty Claim:
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Claims for defective merchandise or missing parts must be submitted within 30 days of the delivery date.
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Photos will be requested to evaluate the claim.
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If the claim is approved, DreamWall USA will repair or replace the item(s) or part(s) at no additional cost